Returns and Exchanges Policy

1. General Provisions

This Returns and Exchanges Policy governs the return and exchange procedure for products purchased from the carrerajeans.uz online store.

By placing an order on the website, the customer confirms acceptance of the return and exchange terms.

2. Return of Non-Defective Products

The customer may return a non-defective product within 14 calendar days of receiving the order, provided that:

the product has not been used;
the product’s original condition and appearance have been preserved;
all original labels, tags, seals, and packaging have been retained;
there are no signs of wear, washing, damage, perfume odours, or other signs of use;
proof of purchase or other information that allows the order to be identified is available.

3. Non-Returnable and Non-Exchangeable Products

Products cannot be returned or exchanged if they:

have been used;
have lost their original condition or appearance;
do not have their original tags, labels, or packaging;
show signs of wear, washing, soiling, or mechanical damage;
belong to product categories that are not eligible for return for sanitary or other reasons under applicable regulations.

For clothing stores, the following products are generally considered non-returnable:

underwear;
hosiery;
swimwear;
other personal-use products.

4. Return of Defective Products

If the customer receives a product with a manufacturing fault or hidden defect, or an incorrect product was included in the order, the customer may request:

a replacement;
a refund;
an exchange for an equivalent product, subject to availability.

In such cases, the store reviews each request individually. If the defect or store error is confirmed, the refund and return delivery costs are covered by the store.

5. Return Procedure

To request a return, the customer must:

contact the store by telephone, Telegram, or email;
provide the order number, full name, and reason for the return;
provide photographs of the product if requested;
hand over the product using a method agreed with the store.

Return contact details:

by telephone: +998 78 555 24 42
by email: info@carrerajeans.uz;
via Telegram: @cj_uzbekistan

6. Methods of Returning Products

A product may be returned:

by the customer directly to an address agreed with the store.

7. Refund Period

Refunds are made using the same payment method used for the purchase, unless otherwise agreed by the parties.

A refund may take up to 10 business days from the date when:

the returned product is received by the store;
the product is confirmed to meet the return conditions;
the return is approved.

The actual time for the funds to be credited depends on the bank, payment system, or payment service.

8. Refusal of a Return Request

The store may refuse a return if:

the return request deadline has passed;
the product has been used;
tags, labels, or seals are missing;
the product has lost its original condition or appearance;
signs of wear, washing, or damage are found;
the product belongs to a non-returnable category.

9. Dispute Resolution

All disputes are reviewed individually by the store based on the customer’s request, order records, product photographs, and the actual condition of the returned products.