Delivery Policy

1. General Provisions

This Delivery Policy governs the delivery terms for products ordered from the Carrera Jeans online store.

By placing an order on the website, the customer confirms acceptance of the delivery terms set out below.

2. Delivery Area

We deliver:

within the city of Tashkent;
throughout all regions of Uzbekistan.

3. Delivery Methods

The following order fulfilment methods are available:

courier delivery within Tashkent;
delivery to regions of Uzbekistan through courier or logistics services;
self-pickup, if this option is available.

4. Delivery Times

4.1. Delivery within Tashkent

Standard delivery is not provided on the same day. If an order is placed and confirmed before 15:00, the logistics partner collects the parcel from the store on the same day. If an order is placed after 15:00, collection is moved to the next business day.

Delivery to the customer is usually completed on the day after the parcel is collected from the sender.

4.2. Delivery to Regions

Delivery to regions of Uzbekistan takes from 1 to 5 business days, depending on the destination and the selected delivery service.

4.3. Possible Delays

During promotions, public holidays, periods of high warehouse workload, adverse weather conditions, or other circumstances beyond the store’s control, delivery times may be extended. In such cases, the customer will be notified separately.

5. Delivery Cost

5.1. Within Tashkent

Delivery within Tashkent costs 30,000 UZS.

5.2. To Regions

Delivery to regions of Uzbekistan costs 40,000 UZS or is calculated individually depending on the delivery address and parcel weight.

5.3. Free Delivery

Orders of 300,000 UZS or more qualify for free delivery, provided that the relevant delivery method is available for the selected delivery area.

6. Order Confirmation

After an order is placed, an online store manager contacts the customer to confirm:

the order contents;
the delivery address;
the payment method;
the estimated delivery time.

Orders are processed during the store’s business hours.

7. Conditions for Receiving an Order

check that the packaging is intact;
check that the products match the order;
make sure that the products have no visible defects.

After the order has been received and accepted, claims concerning completeness, external damage, or fulfilment errors are handled in accordance with the Returns Policy.

8. Partial or Full Refusal of an Order

The customer may return one or more products from an order if they meet the return conditions.

If an order is cancelled after the courier has been dispatched or after the products have been handed over for delivery, the store may withhold or charge the actual delivery costs incurred, unless otherwise required by applicable law or the store’s internal rules.

9. Undelivered Order

If delivery could not be completed for reasons attributable to the customer, including where:

an incorrect telephone number was provided;
an incorrect address was provided;
the customer was absent at the agreed time;
the customer did not answer the courier’s call.

The store may:

reschedule delivery for a new date;
cancel the order;
arrange repeat delivery for an additional fee.

10. Self-Pickup

If self-pickup is available, the customer may collect the order from an address agreed with the manager.

The storage period for a confirmed order at the pickup location is specified when the order is confirmed.

11. Transfer of Risk and Ownership

The risk of accidental loss of or damage to the products passes to the customer when the products are handed over to the customer or the customer’s representative.